Fatih Swank
Administrator Product Planning & Analysis @Universal Orlando Resort
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WORK HISTORY
Administrator Product Planning & Analysis @Universal Orlando Resort
Orlando, FL, US
Instrumental in testing and launching of client ticket agreements via Salesforce and DocuSign integration, to include generating training SOP’s• Build and modify Sales Programs through Galaxy ticketing application to include modifying pricing and adjusting product effective dates• Partnering with Sales, Finance and Legal to onboard new clients with Admission Media Agreements, and providing ticketing agreements to existing clients and updating payment terms via contracts exhibits
SKILLS
ABOUT FATIH SWANK
Professional Profile• Over 19 years of experience in theme park/ hospitality sales and operations• Extensive knowledge of frontline Guest Services and Timeshare locations throughout Central Florida• Strong communication of new products and offers to clients at 80+ locations increasing Universal Orlando marketplace penetration• Proven, effective trainer educating valuable Guest Service and Timeshare frontline agents on Universal Orlando contentCore Competencies• Account Management• Staff Training & Development• Regulatory Compliance• Client Relations• Operations Management• Market Research
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