Fathima Naz

WORK HISTORY

EDUCATION

ABOUT FATHIMA NAZ

With a strong foundation in IT Service Management and Delivery, I specialize in optimizing infrastructure services to achieve peak performance, reliability, and efficiency. As a Senior Engineer at Wipro Technologies (2014–2025), I have honed my expertise in process optimization, seamless project execution, and continuous improvement initiatives, ensuring enhanced service quality and operational excellence.In my role as Lead, IT Service Management and Delivery, I am deeply committed to exceeding client expectations by delivering high-quality, timely, and cost-effective solutions. My focus on delivery management ensures that projects are executed on time, within scope, and aligned with client needs. As a customer-facing professional, I excel at managing client relationships, addressing concerns, and handling escalations with a calm and solution-oriented approach. I prioritize building trust by proactively monitoring systems, preventing issues before they arise, and consistently delivering measurable results. My ITIL certification further strengthens my ability to manage service levels and drive operational efficiency.As a leader, I inspire my team by providing clear direction and fostering a collaborative environment where we work together toward shared goals. My foresight in identifying both challenges and opportunities allows me to guide my team confidently, ensuring alignment with our strategic objectives.Over the past decade, I have received multiple accolades, including the prestigious Best Project Manager award for FY2024, recognizing my leadership in project management, and the Best Delivery Team award for FY2023 for driving exceptional results in service delivery and performance.