Fathi Mbarak-Thabit
Apprenticeship Onboarding Officer @QA Ltd
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WORK HISTORY
Apprenticeship Onboarding Officer @QA Ltd
Manage a caseload of learners and guide each of them through the onboarding process from application to start date. Conduct enrolment calls with eligible learners and their employers. Explain the Apprenticeship journey in a learner-centric manner, providing the right level of information and clearly set expectations of what is required whilst on programme. Timely and successful completion and submission of all required documentation or information in-line with regulations and governance. Demonstrate a high level of accuracy in submitting learner data to minimise compliance issues, meaning a high \'first time right rate\'. Ensure a first-class onboarding experience is delivered to Learners, Line Managers, and other internal stakeholders at all levels. Escalate risks to the Operations Team leader to ensure appropriate action is taken to mitigate them. Maintain strong relationships with sales teams, ensuring clear and regular communication and collaboration
EDUCATION
University of East London
Bachelor of Laws - LLB
ABOUT FATHI MBARAK-THABIT
Apprenticeship Onboarding Officer
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