Fatheur Rahman

WORK HISTORY

ABOUT FATHEUR RAHMAN

I lead with a simple belief: Affluent and High Net Worth customers deserve personalised, relationship‑led experiences that genuinely support their financial goals, delivered with care, expertise and consistency across every interaction.What I do (Senior Manager – Customer Relationships & Experience, UK Private Banking): Strengthen the customer relationship model: Support the Head of Customer Relationships to elevate service across UK Private Banking, improving the experience for Affluent & HNW customers. Use insight to drive performance: Apply data, MI and customer feedback to identify service gaps, optimise end‑to‑end customer journeys, and shape priorities that deliver measurable value. Coordinate strategic change: Work across Modernisation, Transformation, Operations and Risk to land change at scale, modernise processes and support the bank’s growth strategy. Improve cross‑Group pathways: Enhance collaboration with Retail and Group partners to strengthen referral flow and ensure eligible customers reach the right financial guidance and specialist support. Uplift capability & consistency: Build stronger ways of working, tools and capability frameworks for customer‑facing teams to improve service quality and operational efficiency. Champion customer & colleague voice: Ensure insights and frontline experience inform decision‑making across leadership forums, governance and strategic planning. Drive culture & performance uplift: Support leadership to embed a modern, outcome‑focused, customer‑centric culture across UKPB.What gets me out of bed? Turning data and insight into better customer outcomes Delivering transformation that improves service, efficiency and commercial performance Blending personalised relationship management with sharp operational discipline Helping colleagues grow through clarity, capability and confidenceBeyond the day job you’ll find me: Chasing two kids (and occasionally a football), ex‑Sunday Vets CM, now more spectator than star Loyal Man Utd sufferer, if resilience were a trophy, I’d have a cabinet full Discovering Padel, tennis’ grace + squash’s chaos (backhand still in R&D) Running, slow and steady, head‑clearing laps