Fatemeh B.

About Fatemeh B.

Change is guaranteed! Conflict is inevitable. How we handle both is where our greatest growth lies! Walking with you as a grounded professional with a proven track record of adding substantial value to healing people and showing results. Determined and passionate partner leading with empathy, compassion and humor. I have high standards, integrity and curiosity about your needs while remaining humble and open to self discovery and growth.

Experience

1. Healthcare Ombudsman Mediator

   Kaiser Permanente

   Feb 2005 — Present

   Serve as an independent alternative dispute resolution practitioner whose major function is to provide patients, family members, staff and providers a culturally sensitive conflict management service. This helps to resolve patient/ provider disputes early and quickly thereby improving patient safety and reducing dispute resolution costs. A trusted and informal resource, communication channel, complaint handler, facilitator, consultant and mediator. An advocate for a fair process seeking fair and equitable solutions to patient/provider problems which addresses and manages conflicts leading to policy and procedural changes. Certified trainer in Crucial Conversations and Communicating Unanticipated Adverse Outcomes which are both used as tools for building essential, effective and productive relationships in the medical community. Courses are co-facilitated on an on-going basis both locally, and regionally per special request.Reporting relationship to senior leadership about care delivery, policy and practice challenges which contribute to systemic conflicts, concerns and complaints. Develop collaborative relationships within the medical center and regional entities to provide and facilitate a fair, open and creative atmosphere. Provide internal consulting services to providers on compassionate communication and dispute resolution strategies, designed to improve individual effectiveness.Establish and maintain network of HCOM professionals to foster on-going program improvement and ‘up-to-date’ information.

Education

• Wright Institute

  PsyD, Clinical Psychology

  1996 — 2001

• The Wright Institute

  MA, Clinical Psychology

  1996 — 1998

• San Francisco State University

  BA, I/O Psychology

  1990 — 1993