Fatemah Baguaei
Associate Director of Retail & Catering @NYU Langone Health
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WORK HISTORY
Associate Director of Retail & Catering @NYU Langone Health
New York, NY, US
Lead operations for all cafes and retail venues across NYU Langone Health’s main campus and surrounding locations, managing a diverse team of Assistant Directors, Managers/supervisors, and 80+ unionized employees.Oversee catering services for high-profile events including the Forbes Health Summit and TED Talks, ensuring flawless execution and exceptional guest experiences.Drive continuous operational improvements through data analysis and strategic initiatives, enhancing service delivery and consistently meeting financial targets.Manage P&L responsibilities for retail and catering operations, implementing cost control measures and process enhancements to sustain profitability.Collaborate closely with HR and Labor Relations teams to address employee concerns, foster positive labor relations, and improve staff engagement and morale.Champion a culture of high performance, compliance, and guest-centric service across multiple venues, aligning with organizational goals and standards.
ABOUT FATEMAH BAGUAEI
Experienced Food & Beverage Operations Leader with a passion for driving operational excellence, team development, and delivering exceptional guest experiences. As a strategic and growth-focused director, I specialize in leading multi-unit teams, optimizing processes, and aligning food & beverage strategies with brand standards to achieve sustainable business growth.With over 20 years in the industry, I’ve successfully scaled high-performing teams, launched innovative concepts, and managed complex operations across luxury and high-volume environments. I thrive in fast-paced, dynamic settings where collaboration, efficiency, and customer satisfaction are top priorities.Highly motivated and results-driven, I am committed to cultivating strong leadership, fostering talent development, and driving operational improvements that enhance profitability and elevate the guest journey.
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