Fatema Kermali

Learning and Qa Analyst @CIBC

Toronto, ON, CA

Applying instructional design principles to develop training materials, presentations, and job aids that simplify complex concepts and support diverse learning styles. Facilitating instructor-led training sessions and new hire orientations to strengthen employee knowledge, build confidence in systems and processes, and improve service delivery across the Business Client Centre. Delivering training on system enhancements, desktop technologies, and new procedures to ensure employees remain current, adaptable, and confident in using updated tools. Collaborating with colleagues in learning design, securing stakeholder alignment, and fostering a culture of continuous development. Promoting a data-informed approach to training and development by analyzing feedback, assessment data, and performance outcomes, translating insights into targeted strategies that elevate both employee and client experiences.

York University

Honours B.HRM