Fateh Khan

WORK HISTORY

EDUCATION

SKILLS

ABOUT FATEH KHAN

Solid understanding and knowledge of contact centre operational best practices, strategies and contact centre technology Experience in employee management including hiring, training, developing and coaching Experience managing and leading complex teams through organizational change Ability to demonstrate previous success in building and maintaining an engaged atmosphere where team members feel valued, respected, motivated, feel pride for the organization and are inspired to give their best Experience in annual business planning including forecasting, workforce management and managing team budgets Strong technical, project management, implementation and process improvement skills General business acumen, including reporting and analysis, presentation skills, and organizational abilities Exceptional leadership and coaching skills including experience leading a medium-sized contact center setting with extensive client and senior management interface An ambitious and adaptable professional with strong leadership and managerial abilities. A team player with excellent interpersonal skills. Over 20 years of Retail operation experience in the North American industrywith various forms of KPIs for performance evaluation.Extensive experience in managing business down cycle and business rationalization. Hands-on experience in business management, product Placement & development, Direct sales, Distribution & Fleet, marketing, risk management and customer service, Analyze Dashboard and Horizontal analysis of Business. Specialties- KPI’s Index, POS, Cognos, Evaluate FSA to Manage Rapid Business Growth, Budgeting, P&L and LDR.