Fasal Rahman
Leading CRM Strategy and HR Operations at Ecomount Builders and Freshbites Foods
- Role
- Head of Customer Relationship Management at Ecomount Builders
- Location
- Kozhikode, IN
- LinkedIn followers
- 500 followers
About Fasal Rahman
As the Head of Customer Relationship Management (CRM) at Ecomount Builders, I lead a team…
Experience
Head of Customer Relationship Management
Nov 2023 — Present · Kozhikode, IN
As the Head of CRM at Ecomount Builders, a leading construction and real estate development company, you are responsible for overseeing the entire customer relationship management (CRM) strategy to ensure high levels of customer satisfaction and loyalty. You lead a team dedicated to managing client interactions, maintaining long-term relationships, and enhancing the customer experience at every touchpoint. This involves utilizing CRM software to track and analyze customer data, segmenting customers based on various factors, and creating personalized marketing and communication strategies that align with the company’s goals. You also collaborate closely with the sales, marketing, and customer support teams to ensure seamless service delivery, resolve issues promptly, and identify opportunities for upselling or cross-selling. Additionally, you focus on gathering customer feedback, implementing improvements, and developing programs to nurture client engagement throughout the lifecycle of projects. Your leadership ensures that Ecomount Builders remains customer-centric, driving business growth and improving overall brand loyalty.
Education
Calicut University, Thenhipalem, Malapuram
Bachelor of Commerce - BCom
2017 — 2020
Markaz college of arts and science
Bachelor of Commerce - BCom
2017 — 2021
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