Farzana Kutar

Director Customer Service for India @Hapag-Lloyd AG

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2023 — Present

Director Customer Service for India @Hapag-Lloyd AG

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Mumbai, IN

EDUCATION

N/A

Govt. Law College

Bachelor, Legal Law

2004 — 2005

H.R. College of Commerce and Economics

B.Com., Commerce

N/A

Government Law College, Mumbai

Bachelor of Laws - LLB

SKILLS

AnalysisLeadershipProcess ImprovementImportCustomer ServiceStrategyAir FreightBusiness Process ImprovementOperations ManagementBudgetsPerformance ManagementShippingSupply Chain ManagementBusiness StrategyTransportationLogistics ManagementManagementNegotiationMicrosoft OfficeInternational LogisticsLogisticsSupply ChainSapChange ManagementContainerProject ManagementTeamworkFreight

ABOUT FARZANA KUTAR

More than 15 years working experience with multinationals in the domain of Shipping, Logistics and Supply chain. General management professional with strong background in project implementation, operations/ customer service, process re-engineering, strategic transformations & change management. Strong Implementer - Implemented multiple and complex projects covering multiple geographical areas including system implementation, process re-engineering with a drive to increase productivity, performance management and organizational re-structuring. Innovator - Have innovated multiple times in the organizations I have worked for. In the past have developed systems for Performance Management. Possess good quantitative skills that assist to play a vital role in Budgeting, Planning, Forecasting and Optimization studies. Leadership experience – Global mindset and a keen problem solver and collaborator. Excellent Mentoring & Coaching skills. Continuous learning mindset Effective communication with flexible and detail oriented attitude with the ability to interact effectively with people of diverse nationalities across globe. Developed a Visual Management System resulting in visibility of performance across Countries. Achieved procurement savings which is 2.5 times the annualized realized target keeping South Asia Region in the forefront of Procurement initiatives globally. Executed implementation of the Global Shipment Online System throughout Branches in India leading to resource optimization. Lean Methodology – Diverse experience in the Lean way of working having worked closely on lean programs designed by McKinsey.Specialties: Analysis, budgeting & forecasting, customer relations, leadership, logistics, management, project implementation, operations/ customer service, process re-engineering, strategic transformations, change management & automation.

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Farzana Kutar — Director Customer Service for India at Hapag-Lloyd AG in Mumbai, MH, IN | Unifers