Farrukh Kidwai
- Role
- Manager, Data Analytics & Customer Intelligence at Salesforce
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Farrukh Kidwai
Experienced Analytics Manager with a demonstrated history of working in the shared…
Experience
Manager, Data Analytics & Customer Intelligence
Jul 2021 — Present
Direct responsibility for overseeing internal projects, cultivating existing relationships, and ensuring that consulting engagements have positive outcomes and cause action for Salesforce’s diverse portfolio of clients. • Designing and delivering compelling dashboards using DataViz suit of tools: Tableau, Tableau CRM, Figma, Balsamiq, etc. to global Renewals Leaders and executives to track business KPIs like Renewals, Account Attrition, Contract terms, Product usage and licenses that helps them track business, analyze Product Usage, reduce Account/Company Attrition Rate, and improve the overall Renewal Rate of contracts. Lead the team in consulting with business partners to help establish efficient analytics and business intelligence tools, frameworks, and capabilities. Educated the business leaders about self-service tools and provided support for teams as they stand up internal functions. Proven track record in building & sustaining high performing team capable of driving technical modernization efforts in parallel to delivering on business commitments. Ability to thrive in a fast-paced environment across multiple time zones and locations. Ability to drive through directly and through influence, with agility and leadership skills which engineers recognize and respect. Experience designing, building & operating large Cloud-ready, scalable data solutions. Strong knowledge of integration design patterns and experience in working on large scale integration projects, strong understanding of Data Mesh and Data Fabrics concepts. Robust experience in establishing data governance & security / access model in partnership with key business partners. Hands-on experience with data & analytics technology & integration platforms.
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