Michael Farrell
Software Engineer | Salesforce | MuleSoft | Data Cloud | Apex | LWC | Agentforce | NodeJS | Typescript | AWS | Team Leadership | Agile | Enneagram 9 | ISFJ
- Role
- Sr Software Engineer - Global Technology Services at WEX
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Michael Farrell
Energetic problem-solver - skilled at self-learning and figuring out how things work.Currently, working as a Software Engineer on an agile delivery team; focused on API Microservice development.Summary- 15 years of increasingly responsible professional automotive service experience- 4+ years in contact center management- 10+ years of Salesforce experience (from user -> admin -> developer)- 5+ years Software Development experienceSalesforce Certifications: Certified AI Associate Certified Administrator Certified Platform App Builder Certified Platform Developer I Sharing and Visibility ArchitectAWS Certifications: Coming Soon!
Experience
Sr Software Engineer - Global Technology Services
Apr 2025 — Present
Support Service Operations for multiple lines of business across multiple environments.Perform all full stack Salesforce tasks (Admin/Developer; Declarative, Coding, Agentforce, and MuleSoft).Collaborate with Users, Product Managers/Owners, Business Analysts, and Technical Architect to provide solutions that meet the needs of our business partners.
Education
Nissan North America Technical Training
Automotive
2004 — 2009
Western Governors University
Bachelor of Science, Computer Science
The Learning Community
Diploma, General Studies
1999 — 2003
Nissan North America
Nissan Way Leadership Academy
2013 — 2016
Skills
- Troubleshooting
- Vehicles
- Automobile
- Call Centers
- Automotive Engineering
- Fmea
- Html
- Automotive Aftermarket
- Customer Service
- Profit
- Dealers
- Automotive Repair
- Root Cause Analysis
- Team Leadership
- Microsoft Office
- Continuous Improvement
- Customer Satisfaction
- Parts
- Automotive
- Leadership
- Six Sigma
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