Farooq Haider
Process owner for ITIL Incident, Problem, Business Impact and Knowledge Management
- Role
- Senior Vice President of Technology at BNY
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Farooq Haider
Extensive experience in the Information Technology sector covering Service Delivery, Service Management, Transformation, Program and Project Management• Strong leadership capabilities coupled with excellent Stakeholder Management and engaging IT Leadership Teams• Managed the ServiceNow ‘Problem’ implementation and integration with Incident, Change and Reporting modules• A Proactive change agent who analyzes and documents IT processes, recommends enhancements to improve efficiency and cost savings. Experienced in providing Governance function for syndicated processes• ITIL certified with proven success and track record of implementing ITIL processes
Experience
Senior Vice President of Technology
Aug 2018 — Present · New York, NY, US
Process owner for ITIL Incident, Problem, Business Impact, and Knowledge Management processes
Education
New York Institute of Technology
BSc, MIS
1995 — 1998
University of Delaware
BSc, Chemical Engineering
1993 — 1995
Skills
- Business Analysis
- Service Management
- Infrastructure
- Incident Management
- Change Management
- Management
- Itil
- Problem Management
- Leadership
- Windows
- Project Management
- Disaster Recovery
- Consulting
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