Faris A.

Sr Sme Packet Core and Ims Customer Experience @Rakuten Symphony

Düsseldorf, DE

1 & 1 project) Lead network design and optimization efforts for Packet Core and IMS systems across multi-generation networks (2G/3G/4G/5G) Perform detailed trace analysis and troubleshooting of complex network issues to ensure high performance and reliability of core network elements Oversee the integration, configuration, and testing of 5G, Packet Core and IMS nodes, ensuring compliance with industry standards and customer requirements Collaborate with cross-functional teams to drive continuous improvement of network architecture and resolve critical incidents Conduct in-depth analysis of signaling flows (SIP, Diameter, GTPC/U, HTTP, HTTP2,etc.) to identify and resolve service-impacting/QoE issues Generate comprehensive reports and analytics on network performance, KPIs, end user experience, and traffic trends to support decision-making and network evolution strategies Customer complaints handling and resolving including, VIP users

Sudan University of Science and Technology

Bachelor's degree, Electronics Engineering (Communications)