Fariha Jannat

Client Advisor @RBC

Ottawa, ON, CA

As a Client Advisor at RBC, I actively foster customer relationships and provide tailored financial solutions, ensuring an exceptional experience that aligns with RBC’s brand values. My role involves deep engagement with clients, understanding their needs, and offering personalized advice — all while driving brand loyalty through clear communication, trust-building, and consistent service delivery.Key Responsibilities: Develop strong customer relationships by delivering brand-consistent communication, ensuring clients feel valued and understood. Collaborate with internal teams to ensure a cohesive customer journey, from initial inquiries to ongoing service — aligning all touchpoints with RBC\'s brand promise. Use insights from customer interactions to provide feedback and contribute to service optimization and customer experience improvements, reinforcing RBC’s position as a trusted financial brand. Deliver financial solutions with a focus on the customer\'s long-term needs, effectively communicating product benefits in a clear and engaging way that enhances the client’s perception of RBC as a partner. Leverage cross-functional communication skills to support marketing and branding initiatives, ensuring that the customer experience aligns with RBC’s strategic goals.

Viqarunnisa Noon School and College

SSC, HSC, Science

East West University

Master of Business Administration - MBA, Marketing

Algonquin College of Applied Arts and Technology

Postgraduate Degree, Brand Management

Daffodil International University-DIU

Bachelor of Science (BSc), Electronics and telecommunication Enginnering