Farida Sule

Project Manager @Rky Digital Solutions

Spearhead several digital projects, including an LMS platform called the Limitless Global Pathway initiative. Manage end-to-end delivery of the project process mapping, workflow design, sprint coordination, and usability testing within expected timeline and budget. Leveraged analytics insights and stakeholder workshops to optimise navigation and reduce resolution times, achieving marked improvements in user satisfaction and operational efficiency.• Launch initiative by defining project scope and milestones with MS Project and ClickUp, coordinating stakeholder workshops, resulting in 95% adherence to schedule and budget constraints.• Coordinate Agile sprints for a mobility platform by facilitating daily stand‑ups and backlog grooming, driving 35% increase in user engagement while reducing development cycles by 20%.• Champion project planning documentation with stakeholders to translate business objectives into user stories, prioritising backlog items and reducing project scope creep through structured documentation and validation.• Design AI-powered chatbot conversation flows on Tidio, mapping intents and fallback logic and iterating scripts to improve resolution accuracy by 25% across subsidiary platforms.• Analyse user journey data and metrics in Google Analytics, identifying high‑volume queries and drop‑off points, then refining chatbot training datasets to reduce navigation time by 20%.• Conduct cross‑device usability sessions across mobile and desktop, gathering qualitative feedback and performance metrics, iterating UI flows to boost post‑launch overall satisfaction scores by 10%