Farid Karimli

Experience

1. Salesforce Administrator

   Priority Health

   Jul 2020 — Present · Grand Rapids, MI, US

   Implemented role-based access controls to ensure that users only have access to the data andrecords that they need to perform their job functions. Maintained the role hierarchy to ensure that users only have access to custom objects and fields thatare relevant to their job functions. Proficient in managing user data with Data Loader and other tools, importing and exporting dataaccurately and securely. Experienced in creating and managing permission sets for users, granting specific permissionsbeyond their profile settings. Experienced in using report and dashboard templates to streamline report and dashboard creation. Proficient in using report and dashboard collaboration features such as Chatter and comments. Knowledge of Master-Detail relationships in Salesforce to establish parent-child relationships betweenobjects. Experienced in using Data Loader to import, update, and export data in Salesforce. Improved data accuracy by 90% by using flow processes to automate data validation and entry. Designed and implemented custom flows to automate the creation of custom objects, reducingmanual effort by 80%. Created custom email templates and automated email responses to improve customercommunication and reduce response times. Developed and implemented a Knowledge Base to enable support agents to quickly and accuratelyresolve common customer issues. Streamlined lead management by integrating Salesforce with other sales tools, such as email,calendar, and phone systems. Designed and implemented lead management processes to improve lead quality and increase salesrevenue. Created custom opportunity escalation rules and workflows to ensure timely resolution of high-priorityopportunities. Improved opportunity follow-up times by implementing automated opportunity follow-up processesusing Salesforce workflows and email templates.