Farhiya M.
Technical Support Specialists | Information Technology
- Role
- Technical Support Specialist at Cars Commerce
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Specialist
Jun 2024 — Present · Chicago, IL, US
Led and supported long-term website projects requiring close attention to detail, saving the company weeks in development time and increasing efficiency. • Provided ongoing technical support and implemented WordPress updates using basic HTML, improving dealer site performance and usability. • Resolved 2,500+ support tickets using Salesforce and inventory management tools, ensuring prompt issue resolution and consistent customer satisfaction. • Utilized platforms like WordPress, Dealer Inspire Dashboard, Salesforce, and internal inventory tools to troubleshoot a wide range of technical issues. • Collaborated with internal teams (design, engineering, inventory) and external partners (OEMs and third-party vendors) to deliver custom support solutions. • Managed site setup, content updates, bug resolutions, and inventory feed accuracy for new and existing dealer accounts. • Contributed to a high-performing support environment through clear communication, fast ticket response times, and a strong focus on customer care.
Education
Per Scholas
Network support
2020 — 2020
Southern Illinois University, Carbondale
Bachelor of Applied Science - BASc, Information Technology
2023
Columbus State Community College
Associate of Arts and Sciences - AAS
2017 — 2020
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