Farheen Siddiqui

About Farheen Siddiqui

As a Quality Analyst, I am dedicated to ensuring that every customer interaction reflects accuracy, professionalism, and a customer-first approach. My expertise lies in monitoring and evaluating customer communications to uphold service excellence, identify areas for improvement, and drive operational efficiency.My primary focus is on enhancing agent performance, improving process quality, and ensuring that business goals align with customer satisfaction. I take pride in conducting audits, analyzing feedback, and collaborating with teams to create actionable insights that lead to measurable improvements.For me, quality assurance is not just about identifying errors; it’s about empowering teams to perform better and creating a seamless experience for customers. Core Skills- Quality Monitoring & Call Evaluation- Customer Experience & Satisfaction- Root Cause Analysis & Reporting- Feedback & Coaching- Process Compliance & Improvement- TNI (Training Needs Identification)- Communication & Attention to Detail Professional Values- Delivering consistent and high-quality service outcomes- Encouraging a culture of learning and improvement- Building strong collaboration between QA and operations teams

Experience

1. Quality Analyst

   Technotask Business Solutions Pvt Ltd

   Oct 2025 — Present · Bhopal, IN

   As a Quality Analyst, I am passionate about ensuring excellence in every customer interaction and maintaining the highest standards of service delivery. My role revolves around evaluating communication quality, identifying process gaps, and driving continuous improvement to enhance both customer satisfaction and team performance.With a keen eye for detail and strong analytical skills, I assess calls, chats, and emails to ensure compliance with company standards and customer expectations. I also collaborate with team leaders and trainers to provide actionable feedback and create targeted TNI (Training Need Identification) sessions that strengthen agent performance.I believe quality assurance is not just about identifying errors—it’s about enabling teams to perform at their best, creating consistent, positive experiences for every customer.

Education

• Barkatullah University, Bhopal

  Bachelor of Commerce - BCom, Marketing

• Barkatullah University, Bhopal

  Master of Commerce - MCom , Accounting

• National Institute of Open Schooling (NIOS)

  D.El.Ed – Diploma in Elementary Education, Elementary Education and Teaching