Farheen Inamdar
Customer Success Specialist || SaaS Sales Professional || MBA Graduate
- Role
- Customer Success Specialist at OptraSCAN
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Farheen Inamdar
As an MBA graduate with a background in SaaS sales, I bring a unique blend of business…
Experience
Customer Success Specialist
Mar 2024 — Present · Pune, IN
As a Customer Success Specialist, I look after India, USA & ROW Region Customers & my role involves:• Relationship Management: Cultivate and maintain strong relationships with clients, understanding their business needs and objectives to provide tailored solutions and proactive support.• Issue Resolution: Act as the primary point of contact for client inquiries and concerns, swiftly addressing and resolving any issues to ensure a positive customer experience.• Product Utilization: Monitor and analyze client usage patterns, identifying opportunities for customers to maximize their use of our products and achieve their desired outcomes.• Feedback Collection: Gather and relay customer feedback to relevant teams to drive product improvements and enhance overall service quality.• Renewal & Upselling: Support the renewal process and identify opportunities for upselling or cross-selling additional products or services that align with the client’s evolving needs.• Performance Metrics: Track and report on key performance indicators (KPIs) to measure customer satisfaction, success, and engagement, using this data to drive continuous improvement.• Collaboration: Work closely with sales, product, and marketing teams to ensure a cohesive approach to customer success and resolve complex client challenges.
Education
Symbiosis College of Arts & Commerce
HSC, Business/Commerce, General
School of Management – UAi
Master of Business Administration - MBA
2020 — 2022
Symbiosis College of Arts & Commerce
Bachelor of Commerce - BCom, Marketing
2016 — 2019
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