Farheen Chinoy
Manager, Subscriber Retention @The Globe and Mail
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WORK HISTORY
Manager, Subscriber Retention @The Globe and Mail
Toronto, ON, CA
Leveraging data analysis to identify opportunities that move the needle on customer retention rate and revenue- Working cross functionally with customer care and the contact centre to ensure continuous improvement in the execution of retention strategy- Executing A/B tests on subscription pricing and following up with a deep-dive analysis on customer behaviour and actionable insights- Leading Voice of the Customer initiatives by keeping a pulse on Net Promoter Score as a key indicator of customer satisfaction and sharing key customer pain points across the company
EDUCATION
Southern Alberta Institute of Technology (SAIT)
Applied Product Management
Mumbai Educational Trust, MET League of Colleges
Postgraduate Degree
University of Mumbai
Bachelor's degree
SKILLS
ABOUT FARHEEN CHINOY
Highly analytical and results driven professional with excellent communication skills, management expertise and business acumen. A natural communicator with a dynamic personality and my business management background is complimentary to my analytical skills as it helps me to thoroughly understand the business requirements and manage multi-disciplinary projects.Summary of Qualifications:• 10+ years’ experience supporting financial & data analysis, operations, information technology, communications and stakeholder management.• Translating insights into business value with the help of business intelligence tools to move the needle on operations, customer service, sales, loyalty and retention strategies. • Working with cross-functional finance, product, marketing and engineering teams to deliver business solutions.Technical skills:• Excel (incl. VBA and Pivot Tables)• SQL• Salesforce• Tableau• Power BI• Qlik Sense • Google Analytics & Data Studio
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