Farheen
Quality Coach @Allianz Partners
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WORK HISTORY
Quality Coach @Allianz Partners
Gurugram, IN
Highly skilled QA specialist with a successful background in overseeing chat/ email/ calls auditing whilst providing the required feedback. Along with the utilisation of 7 QC tools performing multiple RCAs and driving improvements. Doing TQ-BQ analysis to identify BQs and perform necessary BAUs with them.Efficient in creating multiple dashboards, TNIs, ACPT observations along with deep drilling into the process. Conduct multiple dip checks and live PKTs to check process knowledge and perform calibrations with the clients and team lead to diminish the variance.Initiated the Project Pandora wherein provides suggestions along with necessary artefacts for the betterment of the process.
EDUCATION
Delhi University
Bachelor of Arts - English Honours
ABOUT FARHEEN
With the expertise in auditing and feedback, I am currently aligned with Allianz Partners as a Quality Coach. Wherein I focus on auditing claims/calls and providing constructive feedback to the team and creating multiple data driven insights. Previously aligned with Concentrix as Quality Analyst, I have expertise in Quality Assurance tools, compliance and ethics, and team management. From managing outlier programmes to managing new QA\'s orientation program, I\'ve gauged great skills of team management. With inclusive leadership, I tend to align myself with great connections and forming valuable web of people.
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