Farhan Khan
Six Sigma White Belt Certified | Subject Matter Expert | PGDM in Operation Management | BTECH in Electronics and Communication Engineering
- Role
- Subject Matter Expert at Adobe
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Farhan Khan
Experienced Technical Consultant with a demonstrated history of working in the computer software industry.Technical Support,Management, Adobe Connect, and Networking. Strong information technology professional with a Bachelor’s Degree focused in Electronics and Communications Engineering from Baba Ghulam Shah Badshah University Rajouri.
Experience
Subject Matter Expert
Nov 2017 — Present · Noida, IN
Daily review of security alerts/logs with follow-up on suspicious activity.• Providing support for Incident Response, including evidence collection, documentation, communications, and reporting.• Providing training to the team members and multiple clients.• Manage a team of 22 members.• Troubleshooting Adobe Connect, which creates information and general presentations, online training materials, web conferencing, learning modules, and user desktops.• Analyzes, logs, tracks, and resolves complex software/hardware matters of significance about Adobe Connect.• Providing Enterprise Solution Support for Adobe Campaign, Adobe Analytics, AEM Scene 7, and Audience Manager.• Provide Technical support for Adobe LiveFyre Product.• Manage the entire customer journey from the anonymous visitor to your most loyal advocates.• Drive engagement throughout each customer journey phase (acquisition, conversion, retention, and win-back).• Support & Integrate inbound and outbound campaign delivery and measurement through a single solution.• Building capabilities and expertise around Adobe Campaign and Adobe Connect. Providing technical, consulting, and general guidance and leadership.• Familiar with JIRA and Confluence with respect to the product.• Evaluate the business processes and operations by implementing their subject expertise.• Offer consulting services in managing business operations, contribute to specialized knowledge, and provide mentorship.• Help identify whether the technical solutions the mentors provide meet the company\'s requirements.• Create and verify technical information, including the training manuals, user guides, and system requirements.• Provided solution training in all aspects at vendor and base locations.• Monitor Escalations and ensure they are addressed swiftly.• Provide Handholding and refresher sessions.• Create and maintain a roster for the team shifts and schedule transport.
Education
Burn hall school
High School, NON MEDICAL
1994 — 2009
Baba Ghulam Shah Badshah University rajouri
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
2010 — 2014
Indira Gandhi National Open University
Postgraduate Degree, Operations Management and Supervision
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