Farhana Maswud
Disability Claim Analyst @RBC Insurance
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WORK HISTORY
Disability Claim Analyst @RBC Insurance
Mississauga, ON, CA
EDUCATION
Pacific Coast University for Workplace Health Sciences
Certified Disability Management Professional (CDMP), Disability Management and Return to work
Mohawk College
Post graduate certificate, Mental Health and Disability Management
Mohawk College
Post graduate certificate, Brain Disorders Management
North South University
Master of Public Health (MPH), Hospital and Health Care Facilities Administration/Management
Centennial College
Post Graduate Certificate, Workplace Wellness and Health Promotion
Bangladesh Medical College
Bachelor of Medicine, Bachelor of Surgery (MBBS), Medical Clinical Sciences/Graduate Medical Studies
SKILLS
ABOUT FARHANA MASWUD
I focus on sustainable disability recovery through strategic case management that balances policy, medical evidence, and human factors. With over 10 years of experience in insurance and group benefits, I manage STD, LTD, salary continuance, and absence management cases from end-to-end, from intake and triage through investigation, eligibility, benefit administration, accommodation, accessibility considerations, return-to-work planning, and closure. Early intervention and structured case plans have shortened timelines by 28 percent while maintaining fair, defensible decisions.I coordinate healthcare providers, employers, and insurers, issue clear decision letters, and maintain compliance with WSIA, OHSA, AODA, PHIPA, and PIPEDA. I work effectively in high-volume, time-sensitive environments and use JIRA, Clinicmaster, and insurer digital platforms to monitor SLAs, track trends, identify risk indicators, and manage leaves and accommodations under accessibility obligations.Credentials: CDMP in progress at Pacific Coast University for Workplace Health Sciences. CVRP and RVP. Multilingual in English, Bengali, Hindi, and Urdu.Specialized training and compliance certifications:• WSIB and WCB case management• Return to work and workplace accommodation planning• Harassment investigations, conflict resolution, mental health in the workplace• Occupational health and safety management• AODA compliance and accessibility program developmentCore strengths:• STD and LTD adjudication, eligibility, benefit administration• Absence management, accommodation planning, return to work readiness• Accessibility compliance and program improvement under AODA• Policy interpretation, evidence review, decision letters, stakeholder coordination• Digital case management with SLA tracking and risk identification
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