Farhan Valsadia
IT Office Support Engineer
- Role
- IT Office Support Engineer at Advanced Clinical
- Location
- Cambridge, MA, US
- LinkedIn followers
- 500 followers
About Farhan Valsadia
IT professional with Bachelor of Science with expertise in Information Technology from…
Experience
IT Office Support Engineer
Aug 2025 — Present · Cambridge, MA, US
IT Support (90%)- Provide technical support for end users across hardware, software, and networking-related issues- Support onboarding and offboarding processes, ensuring system readiness and day-one productivity- Collaborate with IT and cross-functional teams to troubleshoot and resolve technical issues- Diagnose and resolve issues with desktops, laptops, peripherals, and mobile devices (Windows, macOS, iOS, Android)- Maintain and document support procedures, how-to guides, and self-service content- Deliver timely and transparent updates on all work in progress- Educate end users on issue resolution and promote technology best practices.Facilities Support (10%)- Act as the facilities liaison for facilities-related matters, working under the direction of the Facilities team- Help manage general facilities office tasks, including cleanliness of shared spaces and restocking of snack and supply areas- Report facility-related issues and coordinate resolutions with the property manager and external vendors as directed- Support general office maintenance tasks as needed to ensure a safe, clean, and well-functioning work environment.
Education
UMass Boston
Bachelor of Science - BS, Information Technology
2014 — 2019
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