Farhan Raza
E-Commerce | Digital Marketing | Operation | Customer Support
- Role
- Ecommerce Manager at Urban Plants
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Farhan Raza
Highly motivated E-Commerce Manager with 8 years of experience specializing in driving…
Experience
Ecommerce Manager
Feb 2022 — Present · Hyderabad, IN
Managed order entry, processing, and fulfillment for multiple product lines, ensuring accuracy and efficiency.Developed and implemented strategies to enhance retention and increase lifetime value.Utilized CRM software to track interactions, manage accounts, and generate insights for targeted marketing.Oversaw end-to-end inventory management processes, including stock replenishment.Managed vendor relationships, including selection, onboarding, and performance evaluation.Coordinated inbound and outbound transportation activities, ensuring on-time delivery.Analyzed sales data, market trends, and competitor activities to identify growth opportunities.Managed product listings, pricing, and promotions across multiple e-commerce platforms.Responded to customer inquiries and resolved issues in a timely and professional manner.Assisted in the development and execution of digital marketing initiatives to drive traffic and sales.
Education
D.B.S. COLLEGE, GOVIND NAGAR,
Bachelor of Commerce
2013 — 2016
Dayanand Anglo-Vedic PG College Kanpur
Master of Commerce
2016 — 2018
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