Farhan Ansari
Senior Customer Care Executive at Teleperformance | Ex - Chargeback Analyst at iQor
- Role
- Senior Customer Care Executive at TP
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Farhan Ansari
To work with an organization that gives the opportunity to use my conceptual and management skills effective.
Experience
Senior Customer Care Executive
Jun 2022 — Present · Gurugram, IN
I am a part of Princess Cruises Team, handling IAR and BSP Exceptions file, ADM issued by Airline, processing manual refunds in Sabre. •Responsible for investigating and analysing errors from the PNRs through Exceptions file and resolving the errors through multiple tools.•Analysing ADMs issued by the Airline for the various reasons such as Churning violation, Booking class violation, Tour code missing, Cancellation fee not collected during refunding the ticket etc.•If the ADM is invalid disputing it by making supporting document with the proper explanation why ADM is invalid. If ADM is valid hence paying and making the entry in internal tool.•Processing refunds manually in Sabre for the tickets by checking fare rules of the Airline, PNR history and Airline policy.
Education
DIXIT COLLEGE OF HIGHER EDUCATION, NASRAT NAGAR
Master of Commerce - MCom, Accounting
DIXIT COLLEGE OF HIGHER EDUCATION, NASRAT NAGAR
Bachelor of Commerce - BCom, Accounting
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