Farhan Abdi
Information Technology Operations Manager @Skin + Me
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WORK HISTORY
Information Technology Operations Manager @Skin + Me
I manage the day-to-day IT operations and infrastructure, focusing on scalability, security, and seamless user experience. My role involves overseeing the full IT landscape—from SaaS management and hardware lifecycles to spearheading strategic projects like MDM implementation.Key Responsibilities & Achievements: IT Infrastructure & Strategy: Developed a comprehensive IT operations map detailing the SaaS stack and system dependencies to streamline troubleshooting and vendor management. Application & Access Management: Responsible for implementing and centralising application access via SSO/SCIM to automate de-provisioning and maintain strict access and authorisation standards. Service Delivery: Independently resolve 85%+ of first-line technical issues within documented SLAs, maintaining high stakeholder satisfaction through proactive communication. Lifecycle Management (JML): Own the end-to-end Joiners, Movers, and Leavers process, ensuring 100% Day-1 readiness for new hires and secure offboarding within strict SLAs. Asset Management: Established a 100% accurate, auditable IT asset register, optimizing procurement and mitigating security risks across the hardware fleet. Project Leadership: Spearheaded the MDM strategy, including vendor shortlisting, pilot planning, and technical evaluation to enhance remote management and device security. Process Improvement: Optimised core IT workflows and request flows, resulting in a measurable reduction in manual tickets and significantly faster turnaround times. Documentation: Authored a centralized library of onboarding and troubleshooting guides, reducing repetitive user queries and empowering self-service resolution.Tech Stack: Google Workspace, Microsoft 365, Slack, SSO/SCIM, MDM, Jira Service Management.
EDUCATION
Greenford Sixth Form
Applied Business
Acorn Independent College
A levels, English Lit and Mathematics
SKILLS
ABOUT FARHAN ABDI
Currently leading the IT Operations for Skin+MeTechnologies worked with include:AzureMS O365 - AdminActive DirectoryGSuiteexchangewindows 7-10Mac OSMDM Support - Airwatch, Good, GSuiteiPhone and iPad supportiTIL Foundation certifiedSCCMSelf Service for MacWSUSManageEngineServiceNowJira ConfluenceSlackAdobe Creative CloudMerakiVMWareEvokoXeroxWindows Virtual DesktopAnd more
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