Farhajul Abedin Shoab

About Farhajul Abedin Shoab

I\'m Farhajul Abedin, a dynamic leader specializing in driving provider growth, strategic development, and business optimization. With a comprehensive background in sales, customer success, healthcare, and leadership, I\'ve been at the forefront of creating impactful growth strategies since 2019.Most recently, I served as Senior Manager of Provider Growth at Wellnite Health, a leading online healthcare platform in the United States. My role involved spearheading provider acquisition, optimizing insurance billing processes, enhancing provider onboarding, and supporting credentialing operations. This deep dive into healthcare equipped me with the expertise needed to drive strategic initiatives in a rapidly evolving industry.Currently, I work as a Client Services Manager at a pharmaceutical company, where I am transitioning into strategic development. My focus is on crafting scalable business models that streamline operations and foster growth. Prior to this, I was instrumental in reshaping customer experiences and business operations as a Virtual Assistant and Customer Service Representative for a U.S-based travel industry leader, where I not only boosted sales but also nurtured long-lasting client relationships.Before venturing into healthcare and pharmaceuticals, I held the position of Project Manager and Team Lead at a prominent Canadian consultancy, where I collaborated with multimillion-dollar companies across sectors such as SaaS, Healthcare, Manufacturing, and Tourism. This role allowed me to execute high-impact projects in partnership with Billion Dollar Roundtable companies, driving innovation and fostering lasting partnerships.In the sustainability sector, I further honed my skills as a Sales Specialist, aligning business strategies with environmental goals. Working with C-suite executives in North America and the Middle East, I helped companies implement projects that not only delivered significant sales results but also championed sustainability initiatives. Core Strengths Strategic Development & Growth Business Process Optimization Cross-Industry Expertise (Healthcare, SaaS, Manufacturing, Tourism, Sustainability) Multicultural Market Proficiency Project Management Excellence Customer Relationship BuildingKey Skills: Provider Acquisition and Onboarding Insurance Billing Optimization and Credentialing Sales Growth and Market Strategy Formulation Executive-Level Support and Business Process Improvement Expertise in G Suite, Microsoft Office, and CRM Platforms

Experience

1. Remote HR & Workforce Manager

   Boca Pharmacy Group

   Nov 2024 — Present · NY, US

   Lead end-to-end HR operations for Boca’s remote workforce, including hiring, onboarding, payroll, and retention strategies across Client Services, Pharmacy Billing, and IT/Development teams- Collaborate with executives and developers to build scalable digital tools: centralized communication platforms, inventory/OTC management systems, and real-time prescription/refill tracking dashboards- Pioneered a helpdesk ticketing system with SLAs to prioritize urgent issues (e.g, prescription billing errors, IT outages), streamlining cross-team resolution workflows- Orchestrate attendance and PTO management for 20+ remote staff, ensuring policy compliance and resolving scheduling conflicts to maintain operational continuity- Design and implement professional development programs, including workshops and career path frameworks, to drive employee growth and reduce turnover- Analyze and report performance metrics comparing remote vs. in-store efficiency, focusing on billing accuracy, prescription/refill volumes, and patient satisfaction trends via data dashboards- Develop standardized SOPs for critical processes, including patient escalation protocols, refill delay resolutions, and inventory replenishment strategies- Conduct performance evaluations and audits to ensure service excellence, providing coaching and recognition to align teams with organizational goals- Optimize collaboration between remote and in-store teams to enhance medication billing, pickup coordination and prescription readiness.

Education

• Independent University, Bangladesh

  Bachelor of Business Administration - BBA

  2019