Farhad Bharucha

Experience

1. Senior Manager, Customer Success

   Zendesk

   Oct 2022 — Present

   Part of the Senior Leadership team for AMER Customer Success at Zendesk - Lead a team of diverse Customer Success Managers, Senior Customer Success Managers and Principal Success Managers who are some of the best in the SaaS world - Responsible for the Churn and Contraction number for my region as well as the Net Retention Number which consistently beats outlook- Responsible for both the Commercial and SMB Portfolio of accounts for all of Canada and the Amer Central region (Mountain, Central and part of the East Coast of the AMER)

Education

• Universidad de Salamanca

  Study Abroad, Economics and Spanish

  2001 — 2001

• Stockholm School of Economics

  Master's Degree, International Economics and Finance

  2005 — 2007

• James Madison University

  Bachelor's Degree, Finance, Economics and Spanish

  1998 — 2002

• National Academy of Sports Medicine

  Certified Personal Trainer, Fitness and Sports Personal Training

  2013

Skills

• Fitness Training
• Developing Client Relationships
• Client Retention
• Personal Training
• English
• Financial Management
• Software as a Service (Saas)
• Saas
• Business Relationship Management
• Cloud Computing
• Intermediate Swedish
• Management
• Native English Speaker
• Relationship Development
• Spanish
• Client Development
• Financial Analysis
• Key Account Development
• Manage Client Relationships
• Enterprise Software
• Account Management
• Contract Management
• Portfolio Management
• Business Analysis
• Customer Retention
• Strategy
• Contract Negotiation
• Risk Management
• Finance
• Customer Relationship Management (Crm)
• Outsourcing
• Quantitative Finance
• Analysis
• Sales
• Key Account Management
• Sales Management
• Market Research
• Crm
• Salesforce.com
• Managerial Finance