Farhad Omar Osmani
IT Operations Analsyt - Hpe Non-stop @RBC
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WORK HISTORY
IT Operations Analsyt - Hpe Non-stop @RBC
Toronto, ON, CA
Tandem analysts are a team of skilled individuals who provide a wide array of services along with specializing in the Tandem architecture. We run & monitor batch flows for Money Markets worldwide, troubleshoot connectivity and field calls from local application users and support groups for POS (Point of Sale) applications. We\'re also a first point of contact for Unix escalations. My role gives me the opportunity to work with the most talented individuals in the industry as we support the POS systems of some of the world\'s largest merchants and service providers including Shell, MasterCard & VISA, just to name a few. Notably, we manage connectivity between RBC and all other financial institutions (FI) Interac connections. Some key accomplishments include: ° Restored connectivity to downed Gateway & Merchant Link client links (Shell, Petro Canada, Canadian Tire, etc). ° Provide 1st level 7/24,support for all GCC-NCC Midrange environments (Funds Transfer, Swift, Money Markets, POS). • Maintained an excellent understanding of network connectivity as it pertains to our clients. • Developed a solid knowledge of the current Tandem architecture, utilities and third party products including Base-24, Bess, Pathcom, Batchcom, Spoolcom, FUP, Prognosis, Zeke, TACL and WebSphere MQ Explorer. ° Maintained a strong relationship with application and system support personnel as well as vendors to resolve any service affecting issues. ° Applied application and system changes during existing maintenance windows. ° Monitored 24/7 batch flows and escalated failures to the appropriate support personnel.
EDUCATION
Brock University
Bachelor of Arts - BA
Lester B. Pearson High School
High School Diploma
ABOUT FARHAD OMAR OSMANI
As an IT Operations Analyst at RBC, I provide a wide range of services to support the Tandem architecture, which runs and monitors batch flows for Money Markets worldwide. I also troubleshoot connectivity issues and field calls from local application users and support groups for POS (Point of Sale) applications, which serve some of the world\'s largest merchants and service providers, such as Shell, MasterCard, and VISA. In addition, I work closely with various app teams to implement critical changes, solve complex problems and offer 24/7 support to our clients all across the globe 🤝My role gives me the opportunity to work with the most talented individuals in the industry, as we leverage cutting-edge solutions to optimize operations and ensure regulatory compliance. I have a passion for continuous learning and collaboration, and I am always eager to broaden my horizons and contribute to collective success. I have a BA in Geography/Urban Planning from Brock University, which has helped me develop a keen spatial awareness and analytical skills. I also have certifications in ITIL 4 and Leadership Communications, which demonstrate my commitment to service excellence and effective communication. Outside of work, I value spending quality time with my family, maintaining a healthy work-life balance, and immersing myself in nature. I am excited to explore new opportunities for growth, learning, and collaboration, and to create meaningful impact while nurturing a culture of continuous improvement and well-being. Let\'s connect.
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