Farha Shaikh
Innovative Leader in Banking Sales & Client Relationships | Expert in Building High-Performing Teams, Enhancing Customer Experience & Driving Revenue Growth
- Role
- Assistant Vice President and Unit Manager at YES BANK
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Farha Shaikh
I am an accomplished professional delivering over 15+ years of career success in…
Experience
Assistant Vice President and Unit Manager
Jan 2025 — Present · Thane, IN
Led strategic initiatives to maximize customer engagement and revenue penetration from Salaried Customer portfolios.• Provided a wide array of banking products to customers mapped under the portfolio, ensuring optimized sales performance.• Collaborated with internal stakeholders to design and implement cross-selling strategies, product offerings, and operational efficiencies.• Spearheaded Call Centre Operations, offering leadership, expertise, and guidance to enhance overall performance.• Achieved 2X sales growth while reducing cost-to-income by 20%, driving unit profitability.• Planned, budgeted, and executed revenue objectives, ensuring alignment with strategic sales targets.• Worked closely with HR, training, and service quality teams to recruit, train, and develop high-performing staff.• Optimized Spectrum Bankers’ sales productivity and efficiency, proactively tracking top and bottom performers via MIS reports.• Ensured compliance with audit guidelines, service quality standards, and regulatory requirements for risk mitigation.• Drove competition benchmarking and market analysis, ensuring alignment with industry best practices.• Conducted business updates and forecasting presentations for key stakeholders to support strategic decision-making.
Education
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Postgraduate Degree
2018 — 2019
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