Fareed Khan
Head Crm @Titan Company Limited
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WORK HISTORY
Head Crm @Titan Company Limited
Bengaluru, IN
Led CRM strategies at Titan Company Limited, enhancing customer loyalty and engagement for a base of 40 million. • Directed initiatives that generated an annual revenue exceeding ₹1500 Cr through targeted CRM outreach. • Spearheaded the adoption of AI technologies, achieving 70% AI-assisted sales on websites• Implemented comprehensive NPS processes, over 30 plus surveys measuring customer experiences across offline and online touch points covering in-store experience, product usage, website and fulfilment, resulting in measurable improvements in customer satisfaction metrics. Automated Actionable Insights from VOC (NPS, GMB, Complaints Verbatim)Established Detractor Engagement framework to ensure customer recovery at a customer level and established close looping framework to address gaps• Launched Titan-SBI Co brand credit card
EDUCATION
XLRI Jamshedpur
Postgraduate Degree
ABOUT FAREED KHAN
Head CRM
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