Fardeen Shaikh

About Fardeen Shaikh

As a passionate and results-driven professional, I bring a diverse background spanning customer experience, financial services, and business expansion. Currently, I work as a Senior Advisor at Concentrix, supporting the JPMorgan Chase (JPMC) process, where I handle complex customer interactions, resolve high-impact banking queries, ensure compliance, and deliver consistently high service standards in a fast-paced financial environment.Prior to this, I worked with Axis Bank on the Teleperformance payroll within the Credit Cards division, where my responsibilities covered end-to-end customer service, sales and cross-selling, after-sales support, email handling, and NPS/feedback management. This role strengthened my ability to balance customer satisfaction with business goals, while managing high volumes, meeting KPIs, and maintaining service quality.My professional journey also includes impactful experience with leading brands such as Raymond and PepsiCo India, where I developed a strong foundation in customer relations, team coordination, and service excellence. These roles sharpened my communication skills and my ability to build long-term customer loyalty.One of the most defining chapters of my career was with UFC Gym India, where I played a key role in the brand’s expansion across the country. I actively contributed to business development initiatives, strategic partnerships, and successfully signed two MOUs, supporting the gym’s national growth. Beyond expansion, I focused on aligning customer experience with the core values of health, fitness, and community, helping strengthen the brand’s market presence.With strengths in communication, problem-solving, stakeholder management, and process execution, I thrive in roles that require ownership, adaptability, and impact. I am keen to explore opportunities where I can contribute to business growth, customer experience excellence, and strategic partnerships.I’m always open to connecting with professionals who value growth, performance, and meaningful collaboration. Let’s connect and explore how we can create value together.

Experience

1. Senior Advisor

   Concentrix

   Jan 2026 — Present · Mumbai, IN

   As a Senior Advisor at Concentrix supporting JPMorgan Chase, I manage high-value customer interactions, resolve complex banking queries, ensure compliance, and deliver exceptional service. I mentor peers, handle escalations, and consistently uphold service quality, accuracy, and customer trust across financial operations.

Education

• Indira Gandhi National Open University

  Master of Business Administration - MBA

• R. D. National College

  Bachelor of Commerce - BCom, Business Administration and Management, General

  2018 — 2022