Faraz Ahmed
Manager - Digital Product Support @TELUS
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WORK HISTORY
Manager - Digital Product Support @TELUS
Edmonton, AB, CA
Lead a distributed team of 10 professionals including product & project managers, designers and analysts to develop a digital support strategy for 2M+ TELUS customers-Spearheaded $15M in savings (against capital investment of $5.1M) through design and launch of digital support experiences -Delivered zero S1/S2 defects over 115 launches by creating a product reliability governance forum of all consumer hardware and software products-60% improvement in self serve content launch times via a SaaS based digital platform-Incubated, piloted, and scaled 4 diagnostic technologies (Internet, Wifi, Cloud TV & Home Automation) for customer self serve
ABOUT FARAZ AHMED
Digital Support Strategy @ Telus | Leader in CX Transformation | Enterprise SaaS Deployment | Keynote Speaker
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