Faran James

Euc Support Specialist Projects Team @Methodist Le Bonheur Healthcare

Memphis, TN, US

Assisted in mass migration of of devices from Windows 7 to 10 within Methodist Lebonheur Health care system to meet required deadlines.Provided excellent technical, communication, organizational and customer service skills.Setup, install, configure, maintain, troubleshoot, test, and support end-user hardware and software applications for mass scale deployment.Imaged and reimaged devices with Windows 10 Enterprise and required software for all departments and locations with the Methodist Le Bonheur Healthcare organization via PXE Server.Utilized SCCM to push applications packages to new workstations.Utilized Active Directory to provide users and workstations with appropriate accessMigrated User profiles from Windows 7 to Windows 10 operating systemDocumented and updated asset information for accurate inventory records.Respond to critical care calls and resolve issues in a timely matter.Work directly with associates pre- and post-deployment to resolve any issues pertaining to the migration processMaintain HIPPA compliance during asset removals, storage, and data erasure