Farah S.
Senior Consultant, Business Process @Bell
Montreal, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2018 — Present
Senior Consultant, Business Process @Bell
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Montreal, QC, CA
EDUCATION
2003 — 2006
Cegep John Abbott College
Dec, Commerce
2006 — 2012
Concordia University
Bachelor of Business Administration, Minor in Marketing
SKILLS
Workforce ManagementCall CenterIexCustomer ExperienceContact CentersTelecommunicationsWorkforce PlanningForecastingCall Center DevelopmentAnalyticsCustomer SatisfactionCtiCall CentersManagementWirelessBusiness AnalysisTeam LeadershipLeadershipCoachingVendor ManagementAnalysisChange ManagementCustomer RetentionOutsourcing
ABOUT FARAH S.
Experienced business process consultant with a demonstrated history of working in the telecommunications industry. Skilled in Planning, Leadership, Project Management, Workforce Management, Coaching and Customer Experience. Strong program and project management professional with a Bachelor of Business Administration (B.B.A.) focused in Minor in Marketing from Concordia University - John Molson School of Business.
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