Farah S.

Experience

1. Global Resource Manager

   Spirent Communications

   May 2021 — Present

   Work closely with Service Line Leaders, Sales, Project Managers to plan resource assignments, review bookings, resolve conflicts and identify opportunities for resources.• Provide visibility on available engineers globally to encourage sharing of resources across regions and increase utilization.• Maintains the Skills Matrix in the Professional Services Automation system; adding or removing skills as the business evolves.• Owns regular meetings with PS managers around the world to provide supply/demand information and discuss current and anticipated skilled resource needs.• Own and manage Professional Service Subcontractor engagement process• Management and maintenance of accurate job descriptions to support recruitment and contractor hiring.• Maintains database of qualified contract companies for PS use• Owns the interview and vetting process for technical and soft skills of individual contract engineers• Drives effective billable utilization of Professional Services resources and Subcontract resources• Using Professional Services Automation system, owns the assignment of engineers to projects based on skill, location and availability.• Ensure data hygiene for resource related data, resource alignments and accurate Timecard entry of Spirent Staff and contractors on PSA and co-ordinate, manage the on-boarding and exit processes for all resources assigned to projects.• Partners with Finance to ensure resource revenue forecasting is accurate (up to date bookings with correct rate assignments)• Owns and provides forecast reports derived from project skill demand to determine staffing and training needs for Professional Services

Education

• Mercer University - Stetson School of Business and Economics

  Master of Business Administration (M.B.A.)

  2015 — 2016

• University of Mumbai

  MMS

  2007 — 2009

• SIES

  Bachelor’s Degree

  2003 — 2006