Fany Chanu

Customer Success Manager @Haiilo

Paris, FR

Haiilo helps companies build their unique culture through the stories of their employees and empower their workforce to be the best version of themselves – any where at any time.As a Customer Success Manager: Own the account performance, onboarding and product training of my customers/portfolio and bring the full potential of our employee communications platform to my clients with specific plans and strategies Work closely with Account Management to ensure that my work also brings about the optimal revenue opportunities and that both teams are always aligned on the direction for each customer Identify new ways to prevent and minimize churn Support and training customers in configuring and using Haiilo Ensure customer roadmaps, QBR structure, portfolio division and other internal workflows are always up to date and followed+ Office Manager for the French Office in Paris, France

Paris-Pantheon-Assas University

Licence de droit, Droit

Etablissement François Couperin (77)

BTS Management des Unités Commerciales, Commerce/Management

INSEEC Grande Ecole

Master's degree, Communication et Publicité