Fanny Rincon
Customer Service Representative @BMO
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WORK HISTORY
Customer Service Representative @BMO
Toronto, ON, CA
My role revolves around delivering exceptional service to both customers and prospects- I actively identify customer needs and offer tailored advice and guidance on financial solutions that align with their best interests- I collaborate within the branch and alongside BMO partners, I strive to create the desired customer experience while contributing to overall business objectives. My responsibilities extend to initiating referrals, handling transactions, promoting digital options, and ensuring compliance with legal and regulatory requirements. My clue objective is to get an Exceptional Customer Service.
EDUCATION
Universidad de La Salle
Bachelor's degree, Economics
Universidad de Extremadura
Master of Arts
Georgian College
Postgraduate Program, Global Business Management
ABOUT FANNY RINCON
Dynamic, passionate, and results-oriented Economist with comprehensive experience in both the Public and Private Sector, principally in Customer Experience, Financial Solutions, and Public Policy. Demonstrated expertise in developing innovative solutions to reach financial goals, principally in customer engagement, banking, and online tools (digital applications, social media, electronic devices - tablets and cellphones, and customer applications). Proficient in leveraging technology insights to help customers with their day-to-day service needs, running effective strategic advice, supporting people in using mobile applications, and managing operational activities. Skilled at addressing complex challenges, assisting with transactions, and promotions and connecting clients with team members to improve customer experience. Strong attention to detail, organizational, and conversation skills.
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