Fani Carvalho

About Fani Carvalho

Dynamic Change Management Leader with 10+ years of experience in digital and cultural transformations, skilled in data-driven problem-solving and strategic initiatives. Skilled in innovation in technology integration, stakeholder engagement, and risk management, with a proven ability to build client trust and drive service expansion. Known for data-driven strategies and proactive leadership, delivering measurable impact across complex, cross-functional environments. Expert in thinking strategically while acting operationally (hands-on).

Experience

1. Senior Organizational Change Manager Portfolio of Projects

   HCLTech

   Feb 2024 — Present

   Led global OCM for a portfolio of transformation projects in Managed Network Services (MNS), FinOps, and Service Desk impacting over users in a global food and beverage corporation.· Supervised a team of Change Managers, ensuring high-quality execution and alignment with organizational goals.· Developed and implemented adoption strategies for diverse projects, including a ServiceNow AI-driven IT Chatbot. Led OCM using the ACMP methodology across Agile and Waterfall environments, enhancing user experience.· Leveraged data analytics to measure the impact of change initiatives and improve stakeholder engagement.

Education

• Universidade Estadual de Campinas

  Master's degree, Electrical and Electronics Engineering

• Universidade de Brasília

  Bachelor's degree, Data Processing

• Southern Methodist University

  Doctor of Philosophy - PhD (All but dissertation), Computer Science

Skills

• Crm Databases
• Technical Documentation
• Technical Writing
• Software Documentation
• Agile Methodologies
• Management
• Agile & Waterfall Methodologies
• Business Analysis
• Translation
• Mentoring
• Software Engineering
• Teaching
• Training
• Leadership
• Software Development
• Curriculum Development
• Research
• Software Development Life Cycle (Sdlc)
• Strategic Planning
• Requirements Analysis
• Sql
• Process Optimization
• Requirement Specifications
• Microsoft Office
• Sales
• Enterprise Resource Planning (Erp)
• Operations Management
• Process Modeling