Sam Fang
Global Account Manager @UL Solutions
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WORK HISTORY
Global Account Manager @UL Solutions
Understanding the needs of prospects and retainer clients and responding with an appropriate solution to improve their wire and cable design workflow and manufacturing process, maximizing their efficiency and effectiveness in wire and cable design as well as their ROI.Accomplishments- The Best Performing Sales Executive of the Financial Year 20••••25- Promoted in Jan 2024 for outstanding achievement during the Financial Year 20••••24- The Best Performing Team Member of the Financial Year 20••••23- Surpassed demanding personal sales target in the first year and maximized valuable sales lead to generate revenue- Co-designed the Annual Customer Survey and improved the response rate from below 10% to 50%, locating the important values to keep retainer clients happy and effectively assist prospect business- Leveraged the global picture of wire and cable manufacturing industry to assist retainers with the changes and challenges they faceJob Scope- Maintain account management and collaborative relationships with existing clients to ensure exceptional customer services and identification of potential new sales opportunities - Maximize new leads and revenue by working on periodic customer and new business promotional campaigns, and manage the sales cycle to close new business in all service categories offered- Seize any opportunities to promote the company brand through regular webinars, social media initiatives and large-scale exhibitions followed by products and services upselling and cross-selling- Monitor the day-to-day business activities for all customers, alert the team for any potential issues and manage escalating crisis- Report comprehensively with performance against KPI’s, sales activity, lead generation and new sales
EDUCATION
Hong Kong Shue Yan University
BA, Journalism and Mass Communication
SKILLS
ABOUT SAM FANG
When you are generous with others, you feel abundant; your life feels fertile and rich with possibility. Leadership is all about people, inspiring people to believe in the impossible, to believe in themselves, and to become the very best version of themselves.When your leadership is all about service to others, you automatically become someone of value and as a result, the fruits of generosity rub off as an abundance mindset and support you to be more wealthy in all areas of your life.Sam is a resourceful communication practitioner with over 15 years of experience in brand building and corporate communications. His global experience and expertise make him a veteran in digital communications, stakeholder engagement, reputation management, financial communications, media relations and event management. He is a well-organized, result-driven and dependable team player who communicates effectively and leverages the experience gained from in-house and agency environment to lead himself and others.
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