Falk Ludviksen
Program Manager, Global Support & Services Operations @Zoom
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WORK HISTORY
Program Manager, Global Support & Services Operations @Zoom
Honolulu, HI, US
Managed a tiger team that increased AI adoption by 30% in three months. Created an official Serviceability Program to reduce 3,700 escalations saving $4.6M in support costs. Established a Professional Services Partner Program that extended revenue $2.5M in resell and $2.6M in referrals the first year. Developed a repeatable NPI process for Services to accelerate go-to-market strategy, adoption and efficiency.
EDUCATION
University of Hawaii at Manoa
BS
ABOUT FALK LUDVIKSEN
Product Management/Professional Services/Program Management/Technical Support Connect with me using: f•••••••@gmail.com All Invitations to Connect Welcome LION – LinkedIn Open Networker Welcome! I have launched several products and services, provided technical support, escalation and key advisor to large customer accounts DETERMINED to ensure customer success. This mindset has enabled me to be a true flexible \"all-arounder\" that enjoys: product management, sales, support, training, analytics, troubleshooting, engineering, technical design, marketing, strategy, program management, vision setting, team mentoring - pretty much ANYTHING needed for a product or service to execute well and succeed throughout its life span. I have been able to produce high quality products in short periods of time with limited resources and understand the value of TEAMS and each individual in these teams. This has encouraged me to be a highly motivated and versatile leader capable of recognizing and filling the necessary gaps to progress rapidly together and move towards the company’s Recruiters, HR Managers, Hiring Managers connect with me to get access to my network of colleagues and To brainstorm and collaborate on any of these perspectives, contact me at f•••••••@gmail.com.
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