Falgun Pathak
IT Infrastructure Strategy | Cloud Computing, Networking, Security | Certified in AWS & Security | Proven Track Record of Improving System Performance & Reliability | Passionate about Cybersecurity & Data Protection
- Role
- Director IT & Support at Lifeline
- Location
- Wilmington, MA, US
- LinkedIn followers
- 500 followers
About Falgun Pathak
Over the past fifteen years, I\'ve honed a robust expertise in IT leadership, specifically in managing complex hybrid infrastructures and leading teams through significant organizational changes. At Lifeline, my mission has been to ensure seamless IT operations that align with the company\'s dedication to providing reliable emergency response services. My approach integrates strategic planning with a commitment to operational excellence, fostering a culture that values proactive problem-solving and continuous improvement.In my current role, I\'ve successfully managed the IT team through Lifeline\'s divestment from Philips and merger with Connect America, which required a deft handling of both strategic oversight and hands-on technical challenges. Leveraging AWS infrastructure and ITIL guidelines, I\'ve directed a team adept in network security, SOC 2 compliance, and IT operations, ensuring that our services meet the critical needs of our subscribers while maintaining rigorous standards of reliability and security.
Experience
Director IT & Support
Jul 2021 — Present · Boston, MA, US
Led the IT team through a successful divestment from Philips and merger with Connect America, ensuring operational continuity. • Managed a hybrid infrastructure across AWS and CoLo sites, optimizing performance and reliability. • Oversaw budget management and vendor relationships.Developed roadmap for long term IT infrastructure strategy for connect America group of companies.• Acted as the escalation contact for infrastructure issues, effectively guiding L1/L2/L3 teams under ITIL guidelines.
Education
Birla Vishvakarma Mahavidyalaya
Bachelor of Engineering - BE, Electrical Engineering
Skills
- Pre-Sales
- Data Center
- Bgp
- Security
- Enterprise Architecture
- Linux
- IT Operations
- Software as a Service (Saas)
- Storage
- Disaster Recovery
- Managed Services
- Networking
- IT Management
- Firewalls
- Cloud Computing
- Saas
- Virtualization
- Vmware
- Routing
- Network Security
- IT Strategy
- Itil
- IT Service Management
- Cisco Technologies
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