Falak Mueed
Started my career at Startek in 2023 as a Customer Support (1 year), promoted to AUX Quality Analyst. Worked with Teleperformance as a Customer Support till Aug. Now join Maxicus in Blended Process, handling cx queries.
- Role
- Customer Care Associate at Maxicus
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Customer Care Associate
Sep 2025 — Present · Chandigarh, IN
Handled both voice (inbound/outbound calls) and non-voice (chat, email, and ticketing) support, ensuring quick and accurate resolution of customer queries. Maintained CRM records, followed company policies and SLAs, and provided empathetic, professional communication to deliver excellent customer experience. Skilled in multitasking, problem-solving, and achieving performance targets.
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