Faizan Younus

Application Support Analyst @Maximus

Supporting bespoke applications- Trouble shooting and investigation issues- Capturing and logging critical issues - Triaging issues to relevant parties if required escalation- Assisting in applications upgrades and configurations- Producing knowledge base materials for end users- Providing workaround solutions to allow end users working- Resolve issues within SLA time frame- Updating and resolving tickets using Service now ticket management tool- Zendesk & Quick assist tool for remoting on to end user devices- Using Samal tracer and dev tools to troubleshoot issues- Conducting log check on servers to identify root cause- Working closely with other technical teams to achieve resolution- Supporting BI dashboard issues which are integrated with bespoke applications- Working with SaaS & Paas products - Working with Azure & AWS platforms- Experience in remote desktop, cloud, and virtualized environments.