Faizan Khan

Operations Controller @Dhl Ecommerce Uk

Exeter, GB

Coordinated daily briefings and debriefings with drivers to ensure clear understanding of routes, schedules, and operational requirements, while promptly addressing any issues arising during transit.• Monitored driver performance and provided ongoing support to maintain smooth logistics operations and on-time deliveries.• Efficiently planned and assigned delivery and collection tasks, optimizing routes and resources to meet strict deadlines and enhance service efficiency.• Oversaw end-to-end logistics operations, ensuring alignment with customer expectations and business objectives.• Assisted customers during collections and drop-offs, ensuring proper documentation, addressing queries, and delivering a professional, service-oriented experience.• Managed workflows using Salesforce CRM, creating, tracking, and updating tasks to ensure accurate records of customer interactions and operational progress.• Maintained data integrity within CRM, supporting effective communication between teams and driving process transparency.• Collaborate with internal teams to resolve customer-facing issues promptly and maintain service excellence.• Conduct scan-after-POD (Proof of Delivery) checks to verify image confirmation using internal systems and mapping tools, ensuring delivery accuracy.• Perform address verification and PM checks to monitor and confirm correct delivery locations before and after dispatch

Osmania University

Master of Business Administration - MBA

St. Joseph's Degree & PG College

Bachelor of Commerce - BCom

International Indian School, Jeddah

Senior Secondary