Faizan Javaid
IT Specialist @Cohere
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WORK HISTORY
IT Specialist @Cohere
London, GB
Office Infrastructure Setup: Led the establishment of IT infrastructure in the London office, including assembling IT cabinets, installing meeting room systems, and configuring network solutions (VLANs, IoT devices).•Documentation & Process Improvement: Created comprehensive internal documentation for office setups (AV systems, badging systems, IP configurations), new hire onboarding (FTEs and contractors), and IT policies, ensuring clarity and accessibility for all teams.•Onboarding Automation: Developed an automated New Hire Tracker in collaboration with HR, reducing manual effort by cross-functional teams and minimizing errors through real-time updates across multiple sheets.•Vendor & Courier Management: Streamlined shipping operations by onboarding vendors as the UK/EMEA courier.•Technical Support & Troubleshooting: Provided timely resolution for hardware/software issues (e.g, badging system repairs, device replacements) and ensured smooth operation of conference room technologies.•Security & Compliance: Managed account onboarding/offboarding, conducted vendor reviews, and monitored network security to prevent unauthorized access and phishing attempts.•Cross-Functional Collaboration: Worked closely with HR, Security, and Engineering teams to integrate new software tools (e.g, Foqal Agent Slackbot) and enhance workflow efficiency.
EDUCATION
Woolwich polytechnic sixth form
A level, Mathematics
SKILLS
ABOUT FAIZAN JAVAID
I have valuable cross-sector experience and have recently completed several training courses with experience as a Service Desk Analyst. I am a CompTIA A+ Certified Technician and I have a proven record of working collaboratively with diverse internal and external teams; communicating effectively to achieve success. I have a wealth of readily transferable business improvement skills and make use of my interpersonal and communication skills on a daily basis. I have excellent, wide-ranging IT ability, a broad range of project delivery knowledge and a strong problem-solving capacity. I am a highly versatile professional with exposure in troubleshooting, IT configuration/security, network administration and risk assessment as well as service delivery and support. I am passionate about the delivery of business outcome aligned solutions; driving technical optimisation and enabling the transformation of business functions. I am able to provide expertise, both in planning and in setting goals; defining requirements, making recommendations, identifying risks and delivering results. I have a `can do` attitude, with a dynamic,`hands-on` and people focussed ethos, and I strongly believe in leading by example. I greatly enjoy my role and the challenges it holds and find the technical development aspect of the job particularly interesting. To date, my work has delivered impressive results and I have played a demonstrable role in improving the performance of operations on a consistent basis. My personal maxim is to always strive for excellence and it is really important to me that I enjoy my work and am able to see the positive difference I make.
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