Faizan Zakir

Experience

1. Senior Technical Support Executive

   Mooving

   Apr 2025 — Present · Gurugram, IN

   Manage and operate battery swap machines for electric bikesPerform charger port maintenance and troubleshootingDiagnose and resolve technical faults in swapping systemsEnsure smooth operation through regular system checks and preventive maintenanceCoordinate with technical teams for repair, replacement, and software updatesBattery Levels & Slots: Keep track of which slots are occupied, which batteries are charging, and which are available for swapping.Door & Slot Status: Ensure the doors open/close properly and the slot sensors detect batteries correctly.Connectivity: Confirm the station is online and communicating with the backend system.System Shows Door Open but It’s Closed: Check mechanical alignment, sensor issues, or software reset.Unknown Battery Detected: Verify battery registration in the system; if not, mark and store it separately.Power Failures: Switch to backup power or ensure the system reboots safely.Coordination with Support TeamsRider Support: Help riders if they can’t swap (e.g, door stuck, battery mismatch).Technical Support: Escalate hardware faults to engineers.Inventory Management: Keep track of available charged batteries and arrange for charging if levels drop.

Education

• Punjab Technical University

  Computer science engineering

  2019 — 2022