Faizan Jehangir
Owner - Smart Scale Estimating - We provide accurate Take-off’s & Estimates to help you win more Bids and Projects.
- Role
- IT Service Management at DEKRA
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Faizan Jehangir
Experienced Service Desk Analyst with a demonstrated history of working in the consumer goods industry. Skilled in Field Service Engineering, Databases, Management, System Deployment, and Service Desk.
Experience
IT Service Management
Jan 2022 — Present · High Wycombe, GB
Provide assistance to the Service Transition Specialist, undertaking research into new IT services and chasing updates from colleagues required for service transition documentation, to ensure IT teams have all the knowledge and training required to provide high quality support once a new service is live• Assist the Configuration Management Database (CMDB) implementation project and overseeing its upkeep once the CMDB is live through a combination of data entry, running reports and prompting IT teams to update data they are responsible for• Assist the Service Desk in resolving incidents and problems and fulfilling service requests• Assist the Service Desk by chasing up old outstanding incidents and requests, contacting support teams and/or customers, as appropriate• Escalate issues in line with guidance and work with colleagues to build knowledge and skills• Create quick reference guides in the Service Now Knowledge Management Database (KMDB) and work with IT colleagues to ensure the KMDB is regularly updated and all articles are current and relevant• Maintain a high degree of customer service for all support queries• Provide timely resolution of issues with an emphasis on keeping the customer informed (in person, via email or via Teams)
Skills
- Printers
- Cisco Routers
- Group Policy
- Vpn
- Windows 7 Migration
- Help Desk Support
- Troubleshooting
- Customer Service
- Sccm
- Blackberry
- Windows 7
- Windows 7 Deployment
- Cisco Technologies
- Cisco Mds San Switches
- Cisco Ios
- Network Deployment
- Windows
- Laptops
- Field Service Engineering
- Networking
- System Deployment
- Computer Hardware
- Service Desk
- Ghost Imaging
- Outlook
- Microsoft Office
- Snow
- Information Technology
- Incident Management
- Databases
- Management
- Windows Xp
- Technical Support
- Testing
- Operating Systems
- Active Directory
- Windows Server
- Hardware
- Ccna
- Windows 7 Rollout
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